Refund Policy
Our Commitment
At Re.Vert, we want you to love your skincare. If something's not right, we're here to help.
Change of Mind
We accept returns for change of mind within [14 / 30] days of delivery, provided the item is:
-
Unused and unopened, in its original packaging
-
In resalable condition
Change-of-mind returns are offered at our discretion and [are / are not] eligible for a refund of the product price; original shipping costs are non-refundable, and return shipping is at the customer's expense.
Faulty or Incorrect Items
If your order arrives damaged, faulty, or different from what you ordered, you're entitled to a refund, replacement, or repair under Australian Consumer Law — this is a right, not a favour, and it applies regardless of any other policy on this page.
To arrange this, contact us at cyn.tiearchbusiness@gmail.com within 7 days of delivery with your order number and a photo of the issue.
How to Request a Return
-
Email cyn.tiearchbusiness@gmail.com with your order number and reason for return
-
We'll confirm eligibility and provide return instructions
-
Once we receive and inspect the returned item, we'll process your refund
Refund Timing
Approved refunds are processed within [3-5 business days] back to your original payment method. Please allow additional time for your bank or card provider to reflect the refund.
Sale Items & Gift Cards
[Sale items are final sale and not eligible for change-of-mind returns. / Sale items follow the same policy as full-price items.]
Gift cards are non-refundable.
Exchanges
[We offer exchanges for a different size/variant, subject to stock availability. / We do not offer direct exchanges — please return for a refund and place a new order.]